However it doesn't consider the act of requesting a refund for a game that has been discounted shortly after you bought it, and then re-buying the game in a sale, as any abuse. The firm notes that users should not consider the refunds policy as a way to get free games. Valve will be monitoring user attempts to abuse the refunds policy and will stop offering refunds to users who appear to be 'abusing the system'. Other things you should note are that purchases made outside of Steam – such as from other online stores – aren't covered by Steam Refunds, redeemed gifts aren't refundable, movies aren't refundable and if you are VAC banned you can't get a refund for that game. In Valve games these rights are automatic now, but in third party games it will vary. IAPs are also mentioned in the policy but for these in-game items you only have 48 hours to get a refund and then it must not have been "consumed, modified or transferred". With a pre-purchase you could also get a refund before it is released. While Steam does consider requests if the game purchase is beyond 14. The refund will be initiated soon enough based on their policy and you will get your money back. Select the reason of the refund and validate the request and that should be it. Sensibly the 14 day refund period for these games starts when the game is actually released and you then get the two hour trial time too. Since you are fulfilling the conditions mentioned above, you will get the option for The Day Before. Such items will be clearly marked as non-refundable, says Valve.Īnother question you might have may concern pre-purchases. For instance, the policy notes that some third party DLCs irreversibly level up a game character. There are notes on the policy page detailing various cases and scenarios which Steam customers might have questions about, that should answer all your 'what if?' questions. Your refund will be credited within a week of approval. The main gist of the Steam Refunds policy is that if you buy a title and for any reason you change your mind about the purchase within 14 days, and the software has been toyed with for under two hours, you can get a refund. This promise basically means that they will listen to you and may allow a return in a special case if your reason is compelling enough. The latest Steam Client adds support for the new refunds policy. However, Steam also promises that the user can ask refund for any game, even if they break the Steam refund policy. Without fanfare, the biggest digital distribution platform for PC gamers published the policy document a few hours ago on the Steam support site. Valve has implemented a new policy called 'Steam Refunds'.
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